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The Ultimate Question: Driving Good Profits and True Growth Hardcover
Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice.
Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss.
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The Winter of Our Discontent
A New Englander learns the bitter lesson that it is not possible to be a little dishonest
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Sleeping Beauty;colouring book
Children have their favourite fairy tales and with this range of colouring books, they can bring the characters and scenes to life as they fill the pages with colour. Perfect gifts for giving out at the end of kids’ parties.
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The Amazing Story of Adolphus Tips
A new title from the best-selling _Read & Respond_ series. * Differentiation advice and assessment guidance. * Plot, character and setting, speaking and listening activities. * Guided reading notes and texts for shared reading. * Extended writing projects.
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Yacoubian Building
This exceptional Egyptian novel – as mesmerising as it is controversial – caused an unprecedented stir when it was first published in Arabic.
Welcome to the Yacoubian Building, Cairo: once grand, now dilapidated, and full of stories and passion. Some live in squalor on its rooftop while others inhabit the faded glory of its apartments and offices. Within these walls religious fervour jostles with promiscuity; bribery with bliss; modern life with ancient culture. At ground level, Taha, the doorman’s son, harbours career aspirations and romantic dreams – but when these are dashed by unyielding corruption, hope turns to bitterness, with devastating consequences.
Alaa Al Aswany’s superb novel about Egypt’s many contradictions is at once an impassioned celebration and a ruthless dissection of a society dominated by dishonesty.
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The Scarlatti Inheritance
The Third Reich is in its death struggle . . . A brilliant international thriller from the No 1 bestselling author.
In Washington, word is received that an elite member of the Nazi High Command is willing to defect and divulge information that will shorten the war. But his deflection entails the release of the ultra-top-secret file on the Scarlatti Inheritance – a file whose contents will destroy many of the Western world’s greatest and most illustrious reputations if they are made known . . .
‘The Scarlatti Inheritance’ is a spellbinding story of international terror and intrigue, greed and cunning, suspense and murder.
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Adams’s Outline of Orthopaedics
A much revised and redesigned edition of Adams’s classic textbook on orthopaedics. The trusted Outline textbooks, now celebrating their 50th year in print, are well known for being clear, comprehensive and concise and will appeal 50to undergraduate, postgraduate and trainee surgeon alike
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Forensic Pathology Principles and Practice
Forensic Pathology is a comprehensive reference that uses a case-oriented format to address, explain and guide the reader through the varied topics encountered by forensic pathologists. Developed in response to a severe void in the literature, the book addresses topics ranging from medicolegal investigation of death to death scene investigation, forensic autopsy, and artifacts of resuscitation as well as complications of medical therapy, forensic osteology, forensic odontology, forensic photography, and death certification. The book includes various types of cases, including sudden natural death, asphyxia, motor vehicle collisions, death in custody, child abuse and elder abuse, acute psychiatric and emotional deaths, and pregnancy. It contains sample descriptions of pathological lesions which serve to aid pathologists in reporting their findings to law enforcement agencies, attorneys, and others involved in investigations of sudden death. The concepts outlined in the text are beautifully illustrated by large, colorful photographs. There are also “Do and Don’t” sections at the end of each chapter that provide guidance for handling the types of cases examined. This work will benefit not only experienced forensic pathologists, but also hospital pathologists who occasionally performs medicolegal autopsies; doctors in training; medical examiners; law enforcement personnel; crime scene investigators; attorneys; and fellows and students of the medical sciences.