-
The Ultimate Question: Driving Good Profits and True Growth Hardcover
KSh 2,995.00Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice.
Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss.
-
The Complete Idiot’s Guide to Meeting & Event Planning, 2ndEdition Paperback
KSh 2,000.00A revised handbook on how to plan a meeting or conference addresses site selection, contract negotiation, publicity, entertainment, scheduling, setting up and breaking down, event logistics, menus, A/V requirements, budgeting and expenses, and emergencies. Original
-
Africa: Crude Continent: The Struggle for Africa’s Oil Prize Paperback
KSh 1,992.00Based on thirty years in the global oil game, intimate knowledge of African history and direct experience of over forty countries, this comprehensive book shows that Africa’s flaws are not the whole story, when it comes to the continent’s history. A definitive yet original account of the rush for Africa’s oil, this is also a guide to the hidden face of Africa. Duncan Clarke begins by placing African oil issues in their historical context before tackling the issues of power, nationalism and different parties’ strategies for control that have led to today’s oil scene. This book is the ultimate reference work on oil in Africa – which is vital to everyone’s future around the world.
-
Lean Thinking
KSh 1,895.00Lean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European, and Japanese firms applied a simple set of principles called ‘lean thinking’ to survive the recession of 1991 and grow steadily in sales and profits through 1996. Even though the recession of 1997 never happened, companies were starving for information on how to make themselves leaner and more efficient. Now we are dealing with the recession of 2001 and the financial meltdown of 2002. So what happened to the exemplar firms profiled in Lean Thinking? In the new fully revised edition of this bestselling book those pioneering lean thinkers are brought up to date. Authors James Womack and Daniel Jones offer new guidelines for lean thinking firms and bring their groundbreaking practices to a brand new generation of companies that are looking to stay one step ahead of the competition.
-
Trolley Wars: The Battle of the Supermarkets
KSh 1,295.00Recent times have seen ferocious battles for supremacy among the supermarket chains in Britain. US giant WalMart took over ASDA, and northern upstart Morrisons acquired Safeway. Meanwhile Tesco has gone from strength to strength while Sainsbury’s has slid further and further down the greasy pole. Trolley Wars tells not only the gripping business story behind these changes but also the social changes that have accompanied and underpinned it. It reveals the truth behind supermarkets’ relationships with their suppliers and customers, and the ruthless world behind the checkout.
-
High Trust Selling: Make More Money in Less Time with Less Stress
KSh 995.00Do you feel like your career exists somewhere between your last sale and your next one? Are you always searching for the way to bridge the gap and create long-term success? Does it seem that somehow your life is only about your ability to perform on the job?
For too long you have bought into the idea that the business you do and the life you lead are completely separate. What Todd Duncan has learned in his twenty-two years of sales is the polar opposite: When you discover how to connect who you are and what you are about in your selling career, the results will be phenomenal and long-lasting.
No matter what industry you work in or what type of sales position you hold, adopting the practical principles in High Trust Selling will open the door to a new way of thinking and a life beyond your wildest expectations.
“Long-term sales success happens when high trust exists―when you are a trustworthy salesperson running a trustworthy sales business, and when it’s clear to your clients that you are a person of integrity who will not only do what you say but who also has the means to deliver.” ―Todd Duncan